About Us
This web site is owned and operated by Cast Iron Radiators 4u who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Cast Iron Radiators 4u
Unit 4, Victory Trading Estate
Kiln Road
United Kingdom
Phone: 02393 162 168
Email: st [at] radiators-bathrooms-4u [dot] co [dot] uk
VAT Registration Number 807 6839 96

Company number: 5014686
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We accept only UK registered credit cards as payment. If you are shopping from outside the United Kingdom or wish to pay with a non UK card, you will need to contact us to place your order.

We are happy to take orders online, over the phone or in person at our retail premises.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.We will indicate acceptance of your order, and hence a contract between us, when we e-mail a PDF copy of your 'Sales Receipt' or when we post you a 'Sale Receipt' where no email address is unavailable. We reserve the right to cancel any order at any point, where an error has been made with pricing or where we are unable to supply the goods for any reason. Where any supply or pricing issue arises we will always contact you in an effort to resolve the issue to your satisfaction.

Please check your order details carefully when placing an order and check your invoice/order confirmation to ensure we have the correct details. If you are in any doubt please contact us immediately so both yourselves and Cast Iron Radiators 4u can avoid any additional costs. We are here to help.

Payment of the Price and VAT shall be due with receipt of the Buyers order.

Interest on overdue payment shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 5% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment.

The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.
Shipping And Handling
Orders over £100 are generally shipped free of charge. Orders for less than £100 have an additional £6.95 fee added.

Some ranges of cast iron have higher delivery charges. This will be fully detailed against each range.
Delivery Schedule
We use a third party courier for deliveries and someone will need to accept and sign for the goods. Deliveries are Monday to Friday between 8am and 6pm. The customer is responsible for any additional delivery charges incurred, as a result of no one being available to take delivery of the goods. We can deliver to an alternative delivery address from your invoice address, if requested.

Palletised goods are delivered by hauliers on a kerbside service only - that is, the haulier is not responsible for bringing the goods inside your property. Smaller packages are delivered by courier companies who are responsible for delivery to your door to ground floor levels only. The Buyer may be required to provide help with unloading of bulky items.
Pallet deliveries MUST be inspected on delivery, and if damaged or short should either be rejected or the damage and/or shortage noted when signing for the delivery.
Please inform us of any potential access issues.

Delivery of the Goods shall be made to the Buyer's address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

The Seller undertakes to use its reasonable endeavours to despatch the Goods in the time period specified when the order was placed, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller accepted no liability whatsoever in respect of late, part or damaged deliveries.

The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

Where the Buyer request the Goods to be delivered to an address other than that stated in the original order additional charges may apply.

Where the Buyer fails to take delivery within a reasonable period of time the Goods will be returned to the supplier, any additional cost incurred will be the responsibility of the Buyer.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, VAT is added at the appropriate rate. All other orders are VAT free.
Credit Card Security
We use Sage Pay to take payment. Sage Pay are a specialist secure payment gateway company, this ensures security for all concerned.
All Goods carry the standard manufacturer's warranty, this is generally specified with the product details.

Dezincification / Corrosion / Performance
The Seller insist that all Goods should be suitably specified for the system type they are to be installed on. In areas where aggressive water prevails or where a softener is installed the use of dezincification resistant materials would be advised. We insist that this is checked with the heating installer / local water authority as responsibility for premature failure due to corrosion will not be held by the Seller.

Goods cannot be returned once they have been installed.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02393 162 168 (International +44 02393 162 168) or write to us at Unit 4, Victory Trading Estate Kiln Road Portsmouth Hampshire PO3 5LP United Kingdom
Privacy Policy
Cast Iron Radiators 4u do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

For information regarding our use of website analytics please look to cookiestatement.eu
Returns Policy
6.3. Acceptance, cancellation and return of goods

You shall be deemed to have accepted the Goods 24 hours after delivery.

You should carry out a thorough inspection of the Goods within 24 hours of delivery and should inform us immediately of any defects or missing parts which a reasonable examination would have revealed. Written notification to us should be received within 3 working days of delivery of the Goods.

Where you have accepted, or it has been deemed you have accepted the Goods, you will not be entitled to reject goods which are not in accordance with the contract.

An exception to the above is made for Pallet deliveries; as a 10-15 minute window is scheduled into the delivery for you to inspect the goods on delivery.

For palletised goods delivered by a pallet haulier, no claim for damage in transit or shortages can be accepted if signed for "received in good condition", "unchecked", "not examined" (or similar). Claims for damage in transit or shortages can only be considered if signed for as "damaged" or "short delivered" and we are notified in writing within 3 days after delivery and are given an opportunity to verify the shortages or damage.

You may cancel the contract and receive a refund for any goods within 14 days of the date you received the goods except where:
the goods have been customised to your specification; or
you have purchased goods in our showroom.

In order to cancel the goods you can submit our standard cancellation form, which can be found here. If you submit the form online we will send you a written confirmation by email that we have received notice of cancellation.
Alternatively you can make a clear statement that you wish to cancel the goods in writing or by telephone to:
Address: SMR Bathrooms, Unit 4 Victory Trading Estate, Kiln Road, Portsmouth, PO6 1RN
Email:st [at] radiators-bathrooms-4u [dot] co [dot] uk
Telephone:02393 162 168

The notice of cancellation must be sent before the end of 14 days from the date on which the goods were delivered. You should retain proof of cancellation.

You will be liable for the costs of returning the goods to us and must return them within 14 days of receipt. You shall ensure that the means used to return the goods is appropriate to the nature and value of the goods.
You will receive a refund for the full value of the goods except where the value of the goods has diminished because you have unnecessarily handled the goods beyond what was required to establish their nature, characteristics and functioning; in which case we will be entitled to reduce the refund according to how far the goods have diminished.

We will refund to you the full cost of delivery of the goods, except where you selected an enhanced delivery option, in which case we will refund the cost of the standard delivery option.

Any refund payable to you will be made within 14 days of receipt by us of the returned goods. The refund will be paid by the same method as your original payment unless agreed by you otherwise or if not possible.
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