Free or Next Day Delivery
Free or Next Day Delivery
Orders over £59*, Order by 3pm.
Price Match Guarantee
Price Match Guarantee
Call us for a price match!
Free or Next Day Delivery
90 Day Returns
90 days return policy for off the shelf stock.

    Making a Complaint

    Making a complaint to Radiators 4u

    We aim to provide great service but understand that sometimes things go wrong.
    If we can't immediately resolve your problem when you tell us about it - and we will try, we operate a simple three-stage process for the handling of complaints.

    Stage 1 - Initial Complaint

    You can make a complaint via:

    • Email: .

    Please send us:

    • Your name
    • Your address
    • Your email address and phone number
    • The invoice number from your purchase at Radiators 4u
    • The code for the specific part or parts that are causing an issue and a description of the problem
    • An image and / or video showing the issue
    • The resolution or required outcome that you're seeking

    We'll acknowledge your complaint within 4 trading hours and aim to provide a full response one trading day after that. If our reply will take longer then we'll let you know.

    Stage 2 - First Review

    If you're not satisfied with the reply you receive at Stage 1, you can ask for a review. Our Sales and Customer Service Manager will look again at your complaint and reply within two trading days (or advise you if the reply will take longer than that).

    Stage 3 - Final Review

    If you're still unhappy with the way that we've handled your complaint you can ask the General Manager to consider it. You'll get a response within three trading days.

    Follow this link to see our full Complaints Policy.